Refund Policy

Cancellation

We understand that sometimes plans change, and you may need to cancel your order. We offer a hassle - free cancellation policy under the following conditions:

Pre - shipment/production cancellation: You can cancel your order before the product is shipped or produced. In such cases, you are eligible for a full refund.
Post - shipment cancellation: Unfortunately, once the product has been shipped out, we are unable to cancel the order.

Returns (if applicable)

We are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, you have the right to return it under the following terms:

Return timeframe: Customers can apply for a return within 14 days from the date of receiving the product.
Product condition: To be eligible for a return, the item must be unused and in the exact same condition as when you received it. It should also be in its original packaging.
Proof of purchase: A receipt or proof of purchase is required to complete the return process.
Shipping costs: Customers will be charged for shipping costs at most once, which includes the cost of returning the product. There will be no restocking fee charged to consumers for returning a product.

Refunds (if applicable)

Here's how our refund process works once you've returned a product:

Receipt notification: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.
Approval/rejection notification: We will also inform you whether your refund request has been approved or rejected.
Refund processing: If your refund is approved, it will be processed promptly. A credit will be automatically applied to your credit card or the original method of payment within a certain number of days. The exact timeframe may vary depending on your payment provider.

Late or Missing Refunds (if applicable)

If you haven't received your refund as expected, please follow these steps:

Double - check your bank account: First, review your bank account statements again to ensure that the refund hasn't been posted without your notice.
Contact your credit card company: Sometimes, it may take some time for your refund to be officially posted by your credit card company. Get in touch with them to inquire about the status of the refund.
Contact your bank: Banks often have their own processing times for refunds. Reach out to your bank to check if there are any delays on their end.
Contact us: If you've completed all the above steps and still haven't received your refund, please don't hesitate to contact us at overseastao@outlook.com. We'll do our best to resolve the issue for you as quickly as possible.